MEET Guard Unit can receive calls from:

• Outdoor panels (communication + taking pictures -if available- + lock release)
• Monitors (communication only)
• Other Guard Units from the same installation*

MEET Guard Unit with the same “number” (CONCIERGE NO, i.e., 9901, please see Config, General Settings) and different “extensions” (DEVICE NO, i.e., 0 and 1) can’t call each other.

Maximum duration of any call is 120 seconds. This time can’t be modified.

Default Guard Unit interface when receiving a call from an outdoor panel:

By touching the icon     , the concierge can establish communication with the caller. 
The Guard Unit interface will display an icon       for volume control.    

Guard Unit interface once communication with an outdoor panel has been established:

In case there are additional doors other than the main door (up to 4, to be configured via webserver,), touching “Open door” icon will display more options at the bottom of the screen, these options can show Key icon or Text when the call from block panel or 1W panel, Click on the one corresponding to the door to be opened. these options only can show Key icon when the call from general entrance panel.

In case additional cameras exist (up to 4, to be configured via webserver), a three dots icon will appear on the control panel. By tapping on them, more options will appear at the bottom of the screen. Tap on the corresponding one to change the camera to be displayed.

This action can be done:

1. Using “Call to Apartment” menu
2. Via “Directory” (if enabled)

Call to Apartment menu

The number/digits to enter will depend on how the Guard Unit has been configured, and if mapping call function is enabled or not (please see Advanced Settings):

1. General Guard Unit
   • Able to call to any apartment
   • Number to enter = 
     • Mapping call disabled 
       Block number (i.e., 16) + Apartment number (i.e., 3001), then
     • Mapping call enabled and apartment not included in mapping call list 
       Block number (i.e., 16) + Apartment number (i.e., 3001), then
     • Mapping call enabled and apartment included in mapping call list
       1 to 8 digits (0-9, A-H), then 
2.   Block Guard Unit
   • Able to call to any apartment of the same block
   • Number to enter =
     • Mapping call disabled 
       Apartment number (i.e., 3001), then
     • Mapping call enabled and apartment not included in mapping call list
       Apartment number (i.e., 3001), then
     • Mapping call enabled and apartment included in mapping call list
       1 to 5 digits (0-9, A-H), then

It is possible to know how the Guard Unit is configured, General or Block, via “Settings” > “About”.

This function must be enabled via webserver (please see DIRECTORY). Otherwise, it will show a “FUNCTION NOT ACTIVATED” message.

Select one apartment and press call icon.
It is possible to select the letter of the right side to filter the names by its first letter. 
If the apartment with name in agenda list and show name below apartment or mapping code.

Auto ON This function allows the concierge to begin a communication with a panel, without requiring a previous call from a visitor.            

The numbers to enter will depend on how the Guard Unit has been configured:      

1. General Guard Unit
   • Able to call to any block panel
   • Number to enter = Block number (BBB) + Panel number (PP), i.e.: 00101, then
2. Block Guard Unit
   •  Able to call to any panel of the same block
   • Number to enter = Panel number (i.e.: 1), then

It is possible to know how the Guard Unit is configured, General or Block, via “Settings” > “About”. The concierge cannot perform auto on to General Entrance panels or 1W panels.

MEET Guard Units can call any other available guard units in the installation.

To call a certain MEET Guard Unit, the concierge must enter the number of a different Guard Unit (9901, 9902, 9903, etc.) and press call button. 
                          

MEET Guard Units with the same “number” (CONCIERGE NO, i.e., 9901, please see Config, General Settings) and different “extensions” (DEVICE NO, i.e., 0 and 1) can’t call each other.

Two available options:  

A)    Unsupervised Lift control

The concierge can activate “lift to floor” function, without requiring a previous confirmation from the apartment.    

Once enabled via webserver, a “Lift” button will appear in “Call to Apartment” and “Directory” (if available) menus. 
Call to Apartment                                                               Directory

Pressing “Lift” button will cause the visitor can use the Lift to the corresponding floor. 
B)    Supervised Lift control

The concierge can only activate “lift to floor” function once the apartment has been called and communication guard-tenant finishes. At this moment, the following menu will be displayed for authorizing to lift or not: 

If this apartment with name in agenda list and show name below apartment or mapping code.
These functions must be enabled via webserver (please see Lift control).

A No. 1 Block panel is required. Otherwise, “LIFT CONTROL ERROR” message will be shown when trying to use LIFT CONTROL function.

Day

• All calls from the panels are intercepted by the Guard Unit
• Apartments and panels can call directly to the Guard Unit

Mixed w/o monitoring      

• Calls from panels to apartments will not go through the Guard Unit
• Apartments and panels can call directly to the Guard Unit

Mixed with monitoring 

• Panel calls to the apartment. In case there is no answer in 15 seconds, the monitor stops ringing and MEET Guard Unit will start ringing. From this moment, the guard can pick up the call
• Apartments and panels can call directly to the Guard Unit

Night

• The concierge will not receive any calls. Direct call from panels to apartments
• Apartments and panels will show a message CONCIERGE IS OUT OF SERVICE if the concierge is called

The concierge can change current mode by selecting “Mode” button in Main interface, and then entering concierge password (1111 by default).

Once entered, a submenu will be displayed for changing actual mode. Current active mode button will show a white border, while non-active modes will not.

In case of selecting “Mixed” mode, a new submenu will be shown for enabling (green icon) or disabling (red icon) monitoring function.

Once a mode is selected, MEET Guard Unit will send the new mode to its corresponding panels. Mode of a “General Guard Unit” is sent to all panels, while mode of a “Block Guard Unit” is only sent to the panels in the same block.

Different MEET Guard Units with the same number (i.e., 9901) and different extensions (0,1…) will always synchronize their mode according to the latest mode selected from any of them.

In case MEET Guard Unit goes offline, the rest of the panels will automatically change to Mixed w/o monitoring mode after some minutes. Once it goes online again, MEET Guard Unit mode will be restored to its latest mode after some minutes. 

ONLY RECEIVE G.E. PANEL CALLS

Only available in case MEET Guard Unit has been configured as a “General Guard Unit”.

• OFF: General Guard Unit can be called by block panels
• ON: General Guard Unit can’t be called by any block panel

This function gives the concierge the ability to transfer a call from a panel, answered or not, to an apartment, via apartment number or Directory (if enabled).

The concierge can:

1. Directly transfer the call -without calling to the apartment-, via “Direct transfer” button
2. Call the apartment and, once the tenant agrees, establish a communication between door and apartment. In case the tenant doesn’t agree, the Guard Unit will automatically resume the conversation with the caller.

Auto ON calls (MEET Guard Unit to panel) can be transferred too.

Transfer capabilities are limited to how MEET Guard Unit is configured:

• “General Guard Unit” can transfer calls to all apartments in the installation
• “Block Guard Unit” can transfer calls to apartments in the same block

Please see Call Apartment section for more information about how to enter apartment number or Directory usage.

Maximum conversation time (panel + concierge + apartment) is 120 seconds.  

This function allows the concierge to forward all the calls from panels, monitors, or other guard units. Actual status, enabled or disabled, is displayed in MEET Guard Unit main menu:

Call Forward Enabled	Call Forward Disabled

The concierge can enable/disable Forward function and change Forward settings by selecting “Forward” button in the main interface and entering concierge password (1111 by default).

Forward function settings

It is required to manually disable Forward function before changing call forward settings.

MEET Guard Unit can forward calls to:

1. A single concierge number (9901, 9902...), which will act as a “DESIGNATED GUARD UNIT”
2. MEET ME 
    

Once settings are saved and Forward function is enabled, both Origin (“Forwarder”) and Designated (“Receiver”) Guard Units will show information regarding actual Forward settings:

From that moment, all the calls received in the Origin Guard Unit will be forwarded to the Designated Guard Unit. In case of receiving a forwarded call, the call log of Designated Guard Unit will show the number of the Origin Concierge.

Designated Guard Unit can act as an Origin Guard Unit at the same time and forward its own received calls to other guard units or MEET ME. Calls received via Forward function can’t be re-forwarded to a third MEET Concierge.

GU 9901 (Designated + Origin)

In case the Origin Guard Unit is configured as a “General Guard Unit” and the Designated Guard Unit is configured as a “Block Guard Unit”, the “Block Guard Unit” will be able to receive calls from panels, monitors… different to the ones of its own block.

Forwarding requires both MEET GU, Origin and Designated, not to be in Night mode.

REMARKS:
1.    The general Guard Unit can act as Designated Guard Unit, This designation has priority over ONLY RECEIVE G.E. PANEL CALLS setting.
2.    The number of Original & Designated Guard Unit must be different.
3.    In case a block panel calls to a Designated GU, the Designated GU can only transfer the call to the apartments of the same block.

MEET Guard Unit allows to have a clear view of all the call history via Call Log function.

If the apartment with name in agenda list and show apartment or mapping code and name.

Calls with no interaction with MEET Guard Unit are not logged: panel to apartment, apartment to apartment, calls to a different Guard Unit …

Missed calls

The concierge can, in case of observing that there is a missed call, to call back via Call Log. 

Call back is not available for general entrance panels. 
Deleting records
It is possible to delete all the records or one by one using “Trash icon”.

Maximum 128 call logs, the oldest call logs will be replaced by newest call logs.

MEET Guard Unit includes a LED and a siren which will be activated after receiving an alarm notification from a monitor or a panel (tamper, door sensor, etc.)
Both LED and siren will turn off after the guard touch CONFIRM button. 
In case Guard Unit’s volume is zero then alarms will only activate the led. 
The alarm events can be found at the ALARM LOG interface. Each record includes date and time, source and triggered zone. It is not possible to delete complete log nor individual registers.
If the apartment with name in agenda list and show apartment or mapping code and name.

This function can be enabled or disabled via webserver (please see Advanced Settings).
A maximum of 450 alarm logs is recorded. The oldest alarm logs are replaced by the newer ones.

MEET Guard Unit Settings can be modified via Settings menu.  

Setting	Description	Picture
Sound	Options: •    Ringtone •    Click tone •    Volume
Screen	Options: •    Brightness
Language
Date and Time	Options: •    Date format •    Time zone •    DST Please see below for additional information
Functions	Please see below for additional information
Password	Used in Mode & Forward functions Default password: 1111
About	Information: •    Firmware •    Type of device, number and extension •    MAC •    IP address

Date/Time Setting

1. Automatic
   •   Requirement: Internet connection or MEET MANAGEMENT SOFTWARE
   • Time Zone to be configured
2. Manual 
   • Offline Guard Unit
   • Time Zone not to be configured
   • Date and time not saved in case of power failure

Function Setting

Manual and Automatic picture capture functions will momentarly stop the video, so the concierge knows a snapshot has been taken.
The first three functions require an SD card (not included).

Audio volume of recording will depend on the latest volume adjusted in sound setting.

SD card requirements:

• Maximum capacity: 128GB
• Class 4
• Format: FAT32, exFAT, NTFS

An icon indicating there is no SD card will appear in main menu once remaining memory is lower than 50MB. 
Records must be manually deleted via Call log menu. 
Maximum number of pictures stored in MEET Guard Unit is 384 (manual + automatic -128 call logs x 3 pictures-). 

The following information is displayed: device name, firmware version, device info, MAC address, IP address.

CONCIERGE TYPE: Select the identification parameter of the guard unit. There are some other parameters related, depending on TYPE selection:

GENERAL CONCIERGE

Concierge installed in the control central or one of the main entrances.    

CONCIERGE NO.: Guard unit number, 9901 to 9998 (default option 9901).
DEVICE NO.: Guard unit extension, 0 to 7 (default option 0). Guard units with the same CONCIERGE NO. and different DEVICE NO. will ring at the same time.
Device number of the guard unit must be 0 if there is only one guard unit.
DEVICE TAG: Text to be shown in any monitor or other guard unit.

 

 

BLOCK CONCIERGE        

Guard unit installed in a single building or in a block of a condominium.

BLOCK: Number assigned to the block where the guard unit has been installed (1-999). 
CONCIERGE NO.: Guard unit number, 9901 to 9998 (default option 9901).
DEVICE NO.: Guard unit extension, 0 to 7 (default option 0). Guard units with the same CONCIERGE NO. and different DEVICE NO. will ring at the same time. DEVICE TAG: Text to be shown in any monitor or other guard units.
SYNC CODE: Synchronization code between guard units with the same concierge no.
BACKWARD COMPATIBILITY: Modes, Forward call and Transfer call will not available if this function is enabled. For installations <V3.5.
CUSTOM:The CUSTOM enable in the LANGUAGE SETTING , The item of  LANGUAGE FILE appear ,the custom language will be available  if the custom language file be imported and CUSTOM is be selected in the UI of guard unit, the default language (selected language in FROM ) will be available if no custom language file is be imported.
The custom language will be available after the guard unit reboot
The custom language file include KEY, DEFAULT STRING ,CUSTOM STRING and REMARK.
Do not modify KEY, DEFAULT STRING and REMARK.
The language in default string of exported language file base on selected language in FROM.
CUSTOM STRING is new description ,empty or *, the default string still is available if the custom string is empty , do not display anything if the custom string is *.
REMARK prompt that some characters do not require translation.
The VOICE PROMPT file is available when the CUSTOM enable, otherwise the voice prompt is default.

 

 

DIRECTORY FILE: The concierge can use a directory for calling apartments. The concierge can select the apartment’s name from this directory and call directly without knowing its apartment number.    
A .CSV table with the name of the tenants and apartment numbers must be created.
The operation procedure to generate and update the .CSV file is as follow:

1. Press export button to generate a blank .CSV table, an save it to your PC.
2. Rename this table as your choice or leave the default name (MEET AGENDA G99XY.csv, XY is the device number assigned to this concierge).    
3. Use Notepad++ or any other similar text editor to open the file downloaded:
4.  The first row contains the headers of required information: APARTMENT, NAME, MAPPING CODE, WHITELIST(Y) and DESCRIPTION. Do not change it.
5. Use the following rows (2, 3, 4…) to fill in required data, each one in a different row. The 4 commas must always exist per each row. 
6.  Once the table has been finished, save it, and import to the device by pressing “import button” to import, select the file and click on import button.    

Wait for until a pop-up message “TOTAL: xxx RECORD(S) IMPORTED” appears, the guard unit will lock during importing.

Uploaded agenda	Result

In the case of non-Latin alphabets (for example: Chinese, Russian / Cyrillic, Arabic, Hebrew etc.), the procedure is as follows:

1. From the web server of the concierge, export the empty .CSV file.
2. Open with Windows Notepad and copy the directory list of the CSV file in the notepad with the desired alphabet (Latin, Chinese, Russian / Cyrillic, Arabic, ...).
3. Save the file as .CSV / all files *. * / UTF-8
4. From the guard unit´s webserver, import this file and wait for the message “TOTAL: xxx RECORD(S) IMPORTED” to be displayed, the invalid data do not be imported.
5. Press delete button , imported agenda file can be delete

REMARK: 

1.   A maximum of 10,000 rows can be imported.
   If the agenda list is empty, the message ” TOTAL: 0 RECORD(S) IMPORTED" to be displayed.
2. This apartment will not display in the directory if the name with *
   MAPPING CALL: The installer can create a mapping call list. Mapping call code can include numbers and letters (A-H). For block guard unit, 1 to 4-8 digits is allowed, for general guard unit, 1 to 8 digits is allowed. In case an apartment doesn’t have an assigned mapping code, it can be called via its apartment number. Example:
   

   

   MAXIMUM DIGITS: only available for block guard unit,4-8 digits can be selected
   WHITELIST: If this function is enabled, the guard unit can only call to a certain apartment if it has been previously declared in the directory and set to Y (YES). Otherwise, it can’t be called (via Directory nor Call to Apartment). Please do not use “N” (NO), the upload will fail.
   
   DIRCTORY CALL: Enable or disable DIRCTORY CALL function.

MEET allows the installer to define the IP range according to the project needs and make the network management easier. MEET Guard Unit network mode is static mode. Ensure that each device has a unique IP address in the installation. Devices (panel, monitor and guard unit) will show IP conflict in case there are two or more devices with the same IP address.
IP: IP address of the guard unit (default option 10.201.100.0).
MASK: Subnet mask of the guard unit (default option 255.0.0.0).
GATEWAY: Default gateway of the guard unit (default option 10.254.0.1).
DNS: DNS of the guard unit (default option 8.8.8.8).
SOFTWARE IP: IP address of PC where MMS is installed. (Default 10.0.0.200).
SW. PIN: Pin code in case the guard unit is registered in MEET management software.
NTP SERVER: The date and time will synchronous with the NTP server If the guard unit has access to internet, the default NTP server is pool.ntp.org.

ENABLE SIP: Enable or disable SIP function.
SEARCH SIP STATUS: This button appears when enable SIP function. Result:
A)    SIP REGISTERED if the register is successful.
B)    SIP REGISTER FAILED if the register is unsuccessful.
SIP SERVER: SIP server IP address.
DOMAIN: Sip server domain.
OUTBOUND: Some servers are used when NAT.
STUN IP: Audio and video NAT traversing public network server IP.
STUN PORT: The port of audio and video NAT traversing public network server.
TRANSPORT: UDP, TCP, TLS options. Default UDP, the No. port of UDP is 5060, the default port is 5060 if no port at the back sip:sip.fermax.com, the No. port of UDP is 5223, the No. port of TLS is 4443
The guard unit will reboot when the transport is be changed.
SIP USER: The username of sip account. 
SIP PASS: The password of sip account.
CONVERSATION: No function.

When the guard unit is used as a SIP device, SIP function must be enabled and all SIP parameters corresponding to the used SIP server must be configured.

This option allows to generate direct calls to smartphones in installations without MEET monitors, or in case it is required to make a call to an additional SIP device via SIP protocol (i.e.: VoIP telephone) other than a MEET device. In case of installations with MEET monitors, this menu should remain empty, and call forward should be configured directly on each monitor. 
Direct calls to apartments require a FERMAX MEET ME licence Ref. 1496 per each apartment.
Calls to MEET ME licenses can be received in up 8 smartphones simultaneously.     
SIP DIVERT MODE: This function is available for the device of sip call list. Please refer to SIP section for further details.

• PARALLEL CALL: When the Guard Unit calls the resident, the monitor and the call divert APP rings at the same time. Once one terminal answers the call the other one stops ringing.
• SEQUENTIAL CALL: When the Guard Unit calls the resident, the monitor will ring 30s if no answer, the call divert APP or other associated devices will start to ring.
   

A csv file containing the associated apartment number and SIP calls to be done must be uploaded to the concierge.

The procedure to generate and update the csv file is as follows:

1.  Press export button to generate a blank csv table and save it to your PC.     
   Rename this table as your choice or leave the default name (MEET CALL DIVERT G99XY.csv, XY is the device number assigned to this concierge).
2. Use Notepad++ or any other similar text editor to open downloaded file.
3. The first row contains the headers: APARTMENT, NUMBER. Do not change it.
4. Use the following rows (2, 3, 4, etc.) to fill in the data of required SIP calls.
   Data to be included will depend on desired type of call:
   1. Call to a FERMAX MEET ME LICENCE:    
      APARTMENT, sip:XXXXXXX@sip.fermax.com were XXXXXXX is the licence name and APARTMENT is the number to dial in the concierge.
   2. Call to a third-party SIP device (via SIP server or P2P):    
      APARTMENT, sip:user@IP_SIP_SERVER where user is the identification user (extension) of a certain SIP device in a SIP server, and IP_SIP_SERVER is the IP address of the SIP server.
      or APARTMENT, sip:anynumber@DEVICE_IP_ADDRESS (P2P call)
      It is also possible to assign multiple and different divert formats to the same apartment (for example, a parallel call to a third-party SIP device and a smartphone device). Use the corresponding format explained above, using the same row and different column for each call. See example below.    
      Please remember P2P calls to MEET monitors are executed directly, so there is no need to declare them. 
      Other functions like sequential call requires of a SIP server. 
      Once the table has been finished, save it, and press import button, select the file to import and import .    
      Wait for until a pop-up message “TOTAL: xxx RECORD(S) IMPORTED” appears. The invalid data do not be imported. the panel will lock during importing.
5. Press delete button , imported sip call file can be delete.

Example

• Pressing “101” must call to MEET ME license 1234567
• Pressing “102” must call to SIP telephone 1 (ext. 500) registered in a local SIP server with IP address 192.168.1.150
• Pressing “103” must call to MEET ME license 7654321 and SIP telephone 2 192.168.1.152
• Pressing “104” must call to MEET ME licenses 7654000, 7654001 and 7654002
  
  Please remember that, additionally to these calls, a MEET P2P call will always be executed to apartments 101-104 without requiring to include any additional configuration.

REMARK: 

1. A maximum of 10,000 rows can be imported.
2. In case the call divert list is empty , the message ” TOTAL: 0 RECORD(S) IMPORTED" to be displayed.
3. The guard unit will be lock during importing .

ALARM: Enable or disable alarm function reception. When the function is disabled, the concierge will not receive any alarm information. 
ALPHANUMERIC KEYPAD: Enable this function in case it is required to use the alphanumeric call.    Available characters when enabled are A to H. 
Characters usage will depend on if mapping call function is enabled or not. 
A)    MAPPING CALL disabled: The device will convert character A to 1, B to 2, etc.

B)    MAPPING CALL enabled: The guard unit will do the conversion according to uploaded directory.

ONU(GPON): Enable in GPON network.
SIP EXTENSION: Enable or disable sip extension function. This functionality allows a different SIP device (a MEET ME license, generally) to be called. When a panel or monitor calls to the Guard unit, enabled SIP extensions will ring too. Once any of them answers the call, the rest of devices will stop ringing. The maximum amount of SIP extensions is 2.
URL: sip: sip account @IP address of sip server
NUMBER OF CAMERAS: Numbers of IP cameras related to the panel that will be available to switch during a panel call. (0-4 optional).
RTSP: Enable or disable RTSP function.
When the guard unit calls to a monitor or to another guard unit, the associated IP CCTV RTSP video stream will be displayed in the monitor or guard unit.
URL: rtsp://user:password@IP address of camera
This is the URL of the CCTV RTSP video stream that will be associated to the guard unit. 
User and password: optional, for cameras that require them for connecting. 
The format of the URL may vary depending on the brand/model of the camera. See data sheet of the corresponding camera. 

LIFT RELEASE: Enable or disable LIFT function. LIFT BUTTON will appear in CALL TO APARTMENT and DIRECTORY menus if this function is enabled. (Unsupervised Lift Control)
VISITOR LIFT CONTROL: Enable or disable visitor Lift control. If enabled, the concierge will be able to authorize for lifting after having communicated with a certain apartment. (Supervised Lift Control)

DTMF UNLOCK: Enables or disables DTMF unlock function.
This function is used with third-party SIP devices that requires a certain DMTF command for opening the door. 
DTMF KEY: Character to be sent for releasing a SIP outdoor panel, like # or *. The characters to release the lock can also be set up in the SIP panel. DMTF KEY command will be sent when pressing “key” (open) button.
HTTP UNLOCK: Enable or disable HTTP unlock function.
The guard unit will send an http request when the concierge presses for releasing the lock.
URL: Indicates the HTTP unlock command the guard unit will send for releasing the lock from a SIP panel when the concierge presses the door open icon. 
The URL shall be correctly configured in the SIP panel.
NUMBER OF ADDITIONAL RELAYS: Indicate the number of door openers the guard unit will control. (Between 0 and 4). Depending on the number indicated, Can define the Text of the relay, the guard unit screen will display Key icons or Text when the guard unit receives a call from block panel or 1W panel. These options only can show key icon when the call from general entrance panel.

This menu allows to change default password of the webserver login.

CONFIGURATION FILE: Allow installers to save a backup of its configuration via export button, later apply that previously exported file via import button to the same or a different guard unit with same version.
The exported configuration file do not include the language file ,directory file and sip call file.
Press import button, the pop will appear.

Press SKIP, the general settings from be imported configuration file, if the general settings is different with imported configuration file, modify general settings and press OK.
RESTORE FACTORY SETTINGS: All the settings are restored to default factory settings.
The IP address will be changed to the default IP: 10.201.100.0.
REBOOT DEVICE: The concierge will be restarted, keeping all previous settings.
LOG OUT: Press OK and log out webserver, appear interface of log in.